Love and Harmony Cruise (herein referred to as LHC), is non-refundable once purchased.  Upon booking your cruise, your initial deposit payment confirms that you and the travelers listed in the purchased cabin have read through, accepted, and agreed to this Love and Harmony Cruise Harmonizer Agreement. All Harmonizers are recommended to fully review our Love and Harmony website (https://loveandharmonycruise.com/ ) prior to booking, whether booking with an agent or booking through our online portal.

This Agreement under which LHC agrees to provide Harmonizers the Love and Harmony Cruise experience, in return for your payment of the amounts indicated in your reservation confirmation. This document contains limitations on your rights as such are expected to be reviewed by all adult travelers.  These Terms and Conditions are legally binding.  Primary traveler acknowledges and agrees they are responsible for sharing these Terms and Conditions with all travelers in their cabin and/or group as well as any traveler added into the cabin after the initial booking.

If you make a reservation or payment on behalf of yourself as well as the members of your group, party, or traveling companions, you consent to the Agreement on behalf of all members of your group or party and all your traveling companions. This Agreement is subject to change at any time after written notice of the change. LOVE AND HARMONY GENERAL POLICIES, TERMS AND CONDITIONS, AND PRICING BREAKDOWN. All pricing can be found on the pricing tab of our website. Pricing is subject to change. Discounted rates cannot be applied after the booking has been finalized. Clients are responsible for the total amount in United States dollars. LHC does not offer international discounted rates.

Cabin rates include stateroom accommodations, most meals (excluding Specialty Restaurants), onboard parties, concerts, and events produced by LHC.  VIP and/or VVIP experiences are not included in the overall cost. Availability is subject to change, and cabins are sold on a first come, first serve basis.

ROOM SERVICE SURCHARGES

Room service is available any time of the day or night. Room service surcharges will be subject to the cruise line and will be the responsibility of the traveler.  Applicable gratuities are subject to change.

EXCLUDED CHARGES

Fuel Surcharge: Cruise Line reserves the right to implement a fuel charge if oil prices rise above $65.00 a barrel with a maximum of $10.00 per person per day.

DEPOSIT

The Stateroom Deposit is due upon booking the reservation. All monies paid are non-refundable. Per person deposits will vary depending on the cabin you have selected.

They range as follows:

• $250 pp for Interior
• $300 pp for Oceanview
• $450 pp for Balcony
• $550 pp for Suites and up

Deposits are based upon a Double Occupancy Minimum this overall fee of $359.00 (per person) will be applicable upon booking.

This overall fee is added to the total cabin cost and covers the following:

• Port Charges
• Taxes
• Gratuities
• Booking
• Fees

Please note that child rates will only apply if a child is accompanied by 2 adults or after double occupancy rate has applied. The maximum age requirement for the child rate is 17 years of age.

All transactions are final.

MONTHLY PAYMENTS (REQUIRED)

Monthly payments require a full deposit based on your selected cabin class which is due at the time of booking (see above). Individual payments must be made monthly according to the plan selected. Monthly payments are mandatory once selected.  Payments one (1) day past due, from the scheduled payment due date, will result in a Late Payment Fee. Reservations that are sixty (60) days past due of non-payment will result in cancellation of the cabin and forfeiture of all funds. In the event of cancellation, the Cabin will be released back into inventory. LHC sets up automatic payments to avoid such occurrences.  Last day of payment is the due date of the last month of payment selected.

LATE PAYMENTS

Payments one (1) day past due, from the scheduled payment due date, will result in this Late Payment Fee of $150. If you are sixty (60) days past due from your last payment, Love and Harmony reserves the right to cancel your reservation. Pending balances, for any traveler, past the above-mentioned deadline date will result in the cancellation of the Cabin due to nonpayment. Payments for any listed travelers will affect the cabin as a whole. Should one traveler be pending payment the cabin as a whole will be affected. It is the Primary Traveler’s responsibility to ensure all payments are up to date. Partial payments will not be processed the month before the Final Payment Deadline Date only full payments may be made during this time.  If you have any issues with payments including missed/late payments, please call the office at 304-438-9488 or email the office at info@loveandharmonycruise.com.

TRAVEL DOCUMENTATION

All travelers are responsible for providing valid travel documentation to sail onboard any Love and Harmony Cruise. This includes any and all related costs incurred to obtain the necessary documentation needed for entry into any countries visited and re-entry to your destination country. LHC will not be held responsible and/or liable should a traveler be unable to sail due to lack of appropriate documentation. LHC recommends all guests carry a passport that is valid for at least six months beyond the sailing date.

The documentation necessary is as follows:

• US Citizens: Must provide valid passport or government-issued ID and U.S. Birth Certificate.
• US Residents: Must provide a valid passport and green card.
• Non-U.S. Citizens: Must provide valid passport and travel visa.

NAME CHANGES

All travelers must be added to your LHC Harmony Cabin upon booking. Should a traveler no longer be able to sail, it would be the remaining traveler’s responsibility to find a new traveler or choose to pay the remaining balance. Any name changes will result in a $150.00 Name Change Fee. Changes must be submitted in writing via email to  info@loveandharmonycruise.com. All Travelers in your Cabin must be in agreement with Name Changes.

ADDITIONAL AND OR PENDING TRAVELERS

Additional travelers must be added to the cabin before January 2, 2024. Travelers added into the cabin after the said date will be responsible for an additional Manifest Change fee of $150. All Travelers in a Cabin must be in agreement with any traveler additions. Should you need any assistance finding an additional traveler please email  info@loveandharmonycruise.com.

STATEROOM CHANGES

You may always upgrade your cabin, availability permitting. LHC does not permit cabin downgrades.  Clients upgrading their cabin will be subject to the then-current rate for the upgraded Cabin.  Upgrade requests must be submitted via email to info@loveandharmonycruise.com prior to January 2, 2024.

TRANSFERRING CABINS

Cabins are non-transferable.

CANCELLATION POLICY

Any and all payments are non-refundable. We strongly recommend the purchase of
Travel Insurance.

TRAVEL INSURANCE

Love and Harmony strongly encourage the purchase of Travel Insurance.  While LHC may recommend Travel Insurance Companies, any insurance purchased between our Harmonizers and said Insurance company would be at the traveler’s discretion and between the insurance provider and traveler. Should a traveler choose to not purchase travel insurance from LHCs recommended provider, we still encourage the purchase of insurance through an alternative source.  Choosing to not purchase Travel Insurance is done so at the travelers’ discretion.

CANCELLATION BY CRUISE LINE

LHC reserves the right to cancel cabins and reservations at our discretion. In the instance of a natural disaster that causes the postponement and or cancellation of any LHC sailing dates, the client is aware all funds paid towards LHC are still non-refundable. Natural disasters including but not limited to: earthquakes, hurricanes, and pandemics will not warrant a refund. In the event of Non-Natural Disasters including but not limited to: strikes, lockouts, riots, or stoppage of labor from whatever causes, or for any other reason whatsoever beyond the control of LHC, LHC may cancel, advance, or postpone any scheduled sailing or port of call and may substitute another vessel should it be necessary. Neither LHC nor the Cruise line shall be liable for any loss to passengers by reason of such cancellation,
advancement, postponement, or substitution.

CHARGEBACKS

Should an error be found on your LHC receipts and or statements we do ask you to contact Info@loveandharmonycruise.com to review and adjust accordingly. Please do not contact your bank and/or credit card company to reverse said charges. Travelers who initiate chargeback claims can and will be subject to cancellation of the entire reservation, affecting all travelers in the cabin, without refund. LHC will not be held liable for any expenses arising due to such occurrences. LHC reserves the right to red-flag such clients and bar them from future sailings. Applicable chargeback fees will also be levied.

RIGHT TO CHANGE ITINERARY

LHC reserves the right at any time, to change the cruise itinerary whenever advisable or necessary. Such change shall not constitute a cancellation. In the event of a change to the itinerary, LHC will NOT be responsible for any loss or expenses caused by this change.

RIGHT TO CHANGE ARTISTS

LHC reserves the right to change any Artists originally scheduled to perform onboard our Cruises. Refunds will not be granted to travelers due to such changes.

SAFETY WHILE IN PORTS OF CALL AND ONBOARD

Travelers assume sole responsibility for their own safety on board and in any port of call. LHC encourages traveler discretion while on board as well as at any ports of call. You agree that LHC assumes no responsibility and shall not be held liable for any loss of property, damage, injury, or delay to you and/or your property while onboard LHC.

INOCULATION & HEALTH

All passengers must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines regarding the necessary and required vaccinations needed to travel.  LHC advises travelers to sail at their own discretion. PASSENGERS WITH SPECIAL NEEDS By booking a cabin onboard you agree that all travelers are physically fit to travel. Cruise lines reserve the right to deny boarding to any persons entering their third trimester (27th week) of pregnancy. LHC must be notified in writing and provided with the appropriate documentation should any traveler require medical,  physical or special assistance during the cruise.  Failure to advise LHC upon booking can result in lack of necessary accommodations.

MEDICAL CARE

Travelers assume all risks associated with travel/transportation onboard Cruises. Travelers understand medical attention may be delayed and/or limited while on board as well as at any port of call. Travelers understand medical care and/ or evacuation may not be available while at sea. LHC does not assume responsibility for the costs of emergency medical attention and shall be reimbursed by the traveler should any LHC incur any costs for emergency medical attention.

REFUSAL OF PASSAGE

LHC and the Cruise line are in their right to refuse passage to anyone deemed unfit to travel and/or a danger to themselves or others. LHC assumes no responsibility or liability for any costs resulting from the decision to refuse passage. This includes but is not limited to the costs of lodging and transportation. Such costs would be the responsibility
of the person refused.

LUGGAGE

Clients are responsible for any and all luggage with which they embark. Curbside porters are available at the pier during embarkation to take luggage on board. Luggage tags will be available during the pre-check-in process. It is the responsibility of all travelers to lock and tag their luggage accordingly. LHC does not assume responsibility for carry-on luggage. Travelers should be aware luggage is subject to search and seizure during the embarkation process. Travelers may find the prohibited items which are not allowed to be taken on board listed on our Love and Harmony FAQs page of our website.  LHC does not assume responsibility for any confiscated items.  While onboard LHC, all luggage must be stored in the traveler’s stateroom. No additional storage will be provided by LHC.   Any luggage left at the pier will be forwarded at the passenger’s expense. Claims for lost or damaged luggage must be made in writing to debarkation personnel prior to leaving the pier area.

PHOTOGRAPHY/VIDEO RELEASE

Video/audio recording, filming, and photography will occur while onboard during the cruises. Such content may be owned, licensed, assigned or distributed nationwide and worldwide by LHC, their affiliate, and/or assignees. Travelers agree, allow, waive, and authorize LHC, its affiliates, and assignees the right to use their likeness in any manner whatsoever. Travelers understand they will not receive compensation for the use of such content and waive any and all rights they may have to bring any action against LHC their affiliates and assignees for said use.

ZERO TOLERANCE DRUG POLICY

LHC has a zero-tolerance policy regarding the use, possession, purchase, or distribution of illegal controlled substances. Any violation of this policy will result in disembarkation from the vessel as well as the individuals being turned over to the local law enforcement officials for appropriate legal action. In such a case, LHC shall not be liable for refunds and/or any or other compensation that may arise for such an occurrence.

ZERO TOLERANCE THREATS & VIOLENCE

LHC has a zero-tolerance policy regarding threats and violence. This includes all physical and or verbal abuse. Any and all threats, threatening behavior, and/or acts of violence against Passengers, LHC and/or cruise Staff, and/or property will not be tolerated. Any violation of this policy can result in disembarkation from the vessel as well as the individuals being turned over to the local law enforcement officials for appropriate legal action. In such a case, LHC shall not be liable for refunds and/or any other compensation that may arise for such an occurrence.

ZERO TOLERANCE DISCRIMINATION AND SEXUAL HARASSMENT

LHC has a zero-tolerance policy regarding discrimination and sexual harassment. This includes all physical and or verbal abuse and or assaults. Any violation of this policy can result in disembarkation from the vessel as well as the individuals being turned over to the local law enforcement officials for appropriate legal action. In such a case, LHC shall not be liable for refunds and/or any other compensation that may arise for such an occurrence.

ZERO TOLERANCE OR UNBECOMING BEHAVIOR

LHC has a zero-tolerance policy for any and all disrespectful, unbecoming, and or generally unpleasant behavior.  We pride ourselves on our fun-loving and kind environment and must retain this pleasant environment. Shouting, cursing, and any unwarranted aggression towards LHC staff, Cruise line staff, performing artists, and fellow passengers will not be permitted and can result in the aggressor’s removal from the cruise ship at the next port of call. LHC will not be liable for any unforeseen expenses resulting from the removal of the traveler(s). In such cases, LHC shall not be liable for refunds and/or any other compensation that may arise for such an occurrence. LHC reserves the right to bar any violators of our zero-tolerance policies from future cruises.

SMOKING POLICIES

Travelers may only smoke in areas marked “Designated Smoking Areas.” Travelers are reminded to safely dispose of refuse/ash caused by smoking in said area and must never throw any cigarette butts, cigars, Pipe tobacco or any and all other trash overboard. Travelers are aware smoking is prohibited in staterooms, including balconies.  This includes the use of Electronic or E-cigarettes and or Vape Pens. Violation of smoking policies will result in fines to be paid to the cruise line. LHC will not assume responsibility for any fines imposed by the Cruise line for anyone by smoking in non-designated areas.

VENDING

Vending of any kind is not allowed during your time onboard LHC. Anyone in violation of this policy will have any unauthorized merchandise confiscated and/or will be forced to disembark at the next port of call at said traveler’s expense.  LHC shall not be liable for costs incurred that may arise from such occurrences. For information on sponsoring and/or partnering with LHC, please visit our partner’s page here https://loveandharmonycruise.com/partners/.

RESPONSIBILITY AND LIMITATION OF LIABILITY

Travelers understand that under these terms and conditions, they hold limited liability. By booking a Love and Harmony Cruise, travelers agree to release and hold LHC harmless from and against claims arising out of action and/or connection with your travel and participation on board any of our cruises. This includes but is not limited to: any change in scheduled Cruise events and/or celebrity appearances; cruise ship and or port of call changes; emotional distress; mental suffering or anguish or psychological injury of any kind under any circumstances; injury, death or delay of passengers, loss, damage or delay of or to passengers’ baggage or other property, which may be caused, directly or indirectly, in whole or in part, from participation in the Cruise, including, without limitation, passenger’s use of or participation in any shore excursion, onboard concession or athletic or recreational activity.

If you are entering into this agreement on behalf of yourself and your group, party, or traveling companions, any claim arising out of their assertion that you were not authorized to represent and agree on their behalf is also waived. As stated above, the Primary Traveler is responsible for sharing these terms and conditions with all passengers with whom they are traveling and has agreed to such terms upon booking.  You further agree that LHC shall not be held vicariously liable for the intentional or negligent acts of any persons not employed by LHC, nor for any intentional or negligent actions of LHC’s employees committed while off duty or outside the course and scope of their employment. In the event that a court of competent jurisdiction holds any of the foregoing to be unenforceable, then LHC’s liability shall be limited to the maximum extent permitted by law. You will find onboard your cruise ship independent concessionaires who operate shops, photography, gaming, etc.

LHC accepts no responsibility whatsoever for the actions of these independent concessionaires arising from your dealing with them. You must contact and deal or interact with them directly. It is understood and acknowledged that LHC is an outside, independent promoter and does not operate the vessel controlled and owned by the individual cruise line. In consideration of participating and attending LHC, you voluntarily assume all risks while onboard the vessel and release LHC of and from any and all liability, actions, causes of action, suits, injury or death, loss or damage of property, claims, attorney’s fees and demands whatsoever that may be sustained by you while onboard the vessel. This release shall be binding upon you, and your heirs, next of kin, executors, and personal representatives. Your decision to purchase and pay a deposit for this cruise program constitutes your acknowledgment of and consent to all of the terms and conditions of this Agreement, the LHC, and Holland America’s brochures and websites, including the limitations of liability, described therein.  If notwithstanding the above, LHC is found liable for any loss or damage relating to your participation in the Cruise, passenger agrees that such liability shall not exceed the amount paid by the passenger for his/her Cruise ticket.

DISPUTES

Any disputes arising from this Agreement must be settled in Delaware. Information and pricing are subject to change without notice. Even in doing our very best to ensure that information and pricing are accurate and complete, we cannot be held responsible for any incomplete and inaccurate representations, which may or may not be under our control. In the event of an error in pricing, misrepresentation, or omission, we reserve the right to adjust the pricing and/or make any other corrections. We also reserve the right to substitute any performer or port of call at any time without notice or obligation, whenever or wherever deemed necessary.

CONFIDENTIALITY

The Parties agree to keep the terms of this Agreement strictly confidential, including but not limited to the amount paid by the passenger in consideration for this Agreement, except as may be required by any law, regulation, legal, judicial, or administrative process or proceeding. By purchasing a cabin, you hereby agree to grant Love and Harmony LLC access to all financial transaction history associated with your cabin on this cruise event.

FURTHERMORE

All trademarks are the exclusive property of their respective owners. The information contained on this page and in other pages and material relating to the Cruise, including any information regarding celebrity participation and programmed events, is subject to change at any time. The details shown are for informational purposes only. The Released Parties are not responsible for any errors, changes, and/or omissions resulting in pricing, inventory or content discrepancies. Passenger acknowledges and confirms that any travel agent utilized by Passenger in connection with the issuance of this ticket is, for all purposes, passenger’s agent, and the Released Parties shall not be liable for any representation or misrepresentations made by a said travel agent. Passengers shall at all times remain liable to LHC for the price of passage other changes set forth herein.

In addition to the restrictions and exemptions from liability provided in this Agreement, LHC shall have the full benefit of any applicable laws providing for limitation and exoneration from liability, and nothing contained herein is intended to operate to limit or deprive LHC of any such statutory limitation of or exoneration from liability. Without limiting the foregoing, LHC claims benefit of all restrictions, exemptions, and limitations of the “Convention Relating to the Carriage of Passengers and Their Luggage by Sea” of 1974 as well as the Protocol to the “Convention Relating to the Carriage of Passengers and Their Luggage by Sea” of 1976 (“Athens Convention”), which limits liability for the death of or personal injury to a passenger to no more than the applicable amount of

Special Drawing Rights as defined therein and all other limits on damage or loss to personal property. This Agreement contains the entire agreement between LHC and the Passenger and supersedes any other agreements, written or oral, relating to the subject matter herein. Any waiver of any provision or any changes, modifications, or amendments to this Agreement must be made in writing and signed by the parties to be bound by the same specifically including an authorized representative of LHC. If any portion shall be determined to be invalid, then said portion shall be deemed severed from the Contract in such jurisdiction only, and all remaining portions shall remain in full force and effect.

Please Be Advised: Airline tickets issued in association with this cruise are subject to all the rules and penalties imposed by the individual airlines and are non-refundable once ticketed. Pre and/or Post Cruise Packages are subject to different penalties for changes or cancellation (These will be determined by the vendors that are used).

The Terms and Conditions are subject to change.

DISCLAIMER: Love and Harmony and all entertainers performing on the ship and their agents, and Cruise Line neither controls nor operates nor are they responsible for the actions of independent contractors such as airlines, railroad companies, tour operators, or ground transporters. LHC denies any responsibility or liability for late arrival of your flight or train or for any illness, injury, damage, loss of cruise time, or other irregularities resulting therefrom. You are responsible for arriving at the respective port on time for embarkation. Embarkation on any port of call other than the established port on the initial sailing date is not an option. LHC will not be held liable or responsible for any compensation should you miss a scheduled sailing for any reason.

 

Effective April 11, 2023.